Libby Hoy

“PFCCpartners advances value-based care by helping health care organizations understand and act on what creates real value for patients, families, and communities. PFCCpartners builds impactful engagement infrastructure needed to surface lived experience, identify avoidable burden and administrative friction, strengthen care coordination, improve communication, and ensure that quality improvement and payment innovation are grounded in what matters most to people receiving care. Our work helps move patient and family engagement beyond compliance toward meaningful partnership in the design, implementation, and evaluation of value-based care. Real value is lived before it is measured.”

“PFCCpartners has demonstrated that patient and family partnership can contribute to measurable improvement in value-based care. Through EQUIP-LA, a county-wide initiative led in partnership with the California Quality Collaborative from 2023–2025, PFCCpartners supported health plans, ACO managers/improvement coaches, and clinic teams in embedding patient and family engagement into quality improvement efforts. The initiative exceeded its original 20% improvement aim, resulting in improvements of up to 34% across three domains — hypertension, colorectal screening, and diabetes management. Structured patient and family engagement can move beyond consultation to become a practical driver of quality and value-based care.”

“The Patient Empowerment Workgroup has created strong guidance for organizations desiring to empower patients. The workgroup has consistently called out the need to design incentive programs around the health and care activities that are important to the person first and then to the health system. We build the conditions for patients and families to shape the systems, incentives, measures, and improvement priorities that affect them.

PFCCpartners creates structured pathways for patients, families, and caregivers to identify barriers to care, clarify what information people need to make informed choices, and shape improvement strategies that reduce burden and make care more understandable, coordinated, and responsive. Through initiatives such as EQUIP-LA and our broader PFAnetwork engagement infrastructure, we help ensure that patient empowerment is not limited to individual activation, but extends to governance, quality improvement, measurement, and payment reform — so that value-based care is designed around what people need to access care, navigate care, trust care, and achieve better outcomes.”

“Our “why” is to bring health care back to its most basic purpose: helping people get the right care, at the right time, in ways they can understand, afford, trust, and use to improve their lives.”

“The Patient Empowerment Workgroup has been a great opportunity to learn with professionals who also recognize the value of engaging patients in care design and implementation. Several members of the workgroup have shared examples of plans that have invested in expanding the ways in which they serve the health and social needs of their members. While return on investment may be difficult to show in dollars, it can be most often expressed in efficiencies and burden reduction for patients, health plans, and providers.”